Case Study

Wrightington, Wigan and Leigh NHS Foundation Trust

Video Feedback Kiosk Rental Case Study – Wrightington, Wigan and Leigh NHS Foundation Trust

Wrightington, Wigan and Leigh NHS Foundation Trust (WWL) is a large NHS Trust that provides a number of healthcare services at a hospitals and out-patient sites. WWL has a nationally recognised staff engagement programme. As part of their staff engagement activity, WWL had the idea of collecting video feedback from its staff at different sites.

What was done

We provided a Slimline Kiosk and, using the integrated video camera and our video feedback software, turned it into a Video Feedback Kiosk . The Video Feedback Kiosk was branded with WWL branding using fully branded magnets, which could be reused for future projects. We set-up the video feedback kiosk software so that WWL staff simply had to to touch the screen to leave their video feedback message. The Video Feedback Kiosk enabled staff to view and re-record their messages. They could also leave more than one message. Staff were also asked if they would like a reply to their video feedback messages and if they were happy to share them.

WWL named the project the 100 Voices Challenge. Over a two week period we provided a specialist project manager to take the Video Feedback Kiosk to WWL’s sites. Our project manager set-up the Video Feedback Kiosk each day and supported staff in leaving their message. Meanwhile the WWL staff engagement team promoted the Video Feedback Kiosk with pop-up banner stands and balloons, and actively encouraged staff on-site.

Although some staff were tentative at first, the project proved to be a success. One consultant even commented that by simply having a Video Feedback Kiosk showed how WWL were trying to listen to staff feedback, which made him feel more engaged. At the end of the project we tidied up and reformatted the videos. WWL senior management then recorded their own video replies to staff who requested a video response. We stitched together the two videos for each message. WWL then shared the replies with staff and used the video feedback messages to make a range of improvements.

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